As technology is advancing, more and more companies acknowledge the fact that they need to update the technologies they are using. This comes with many benefits for the entire company, with a surge in productivity and efficiency being the main ones. However, many companies are slow in implementing new technologies in their business. And this might be for many reasons. They do not plan the implementation of technologies and do it right away.
They do not provide training and guidance to employees that need to use the new technologies. Employees might not see this change as a good one, especially if they do not know what are the benefits these new technologies come with. So, how could you implement new technology in your business so that it would be successfully used by employees and come with the promised benefits for the entire business? Here are five steps you could follow.
1. Identify the Problems of Your Business and the Appropriate Solutions
One of the reasons many businesses choose to make internal changes and implement new technologies is because they seem to solve some of the company’s problems. Every new technology that is invented and developed aims to solve some issues that commonly appear in many businesses. So, this might be your case too. But to have a successful implementation of new technologies, you need to firstly identify the problems and issues your business needs to confront.
Then, search for solutions that would fit you. Read information about all these to inform better and make informed decisions. If you have identified a technology that could help you solve all your issues, then let employees know about your intention. Letting employees know that there will be some changes and the benefits they come with will help them understand the necessity of a technology change. For example, many technologies help you digitize your business, a trend that is continuously rising. Underlie the benefits of the change.
2. Build an Implementation Team
If you have identified the pain points of your business and the why’s for the chosen new technology, then you need to build an implementation team. Changing the existing technologies within a business and coming up with new and drastic changes can slow the entire process. Moreover, employees might easily feel lost when they will need to face a change they might not understand.
This is why it is important to build an implementation team. The responsibilities of this team would be to make sure that the implementation is going according to plan and overseeing the entire operation. On top of this, they are also responsible for managing and solving any conflicts that might appear. Sometimes, the actual process of changing technology with one another can create some conflicts between the technologies used, so further settings would need to be made.
3. Emphasize the Solution for Employees’ Pain Points
At some point in the development and evolution of a business, pain points can easily appear. Employees that are working every day with technology, surely know its pain points. This technology they are using might also be obsolete, making their job even more difficult and challenging. And to help employees accept the new change, it is important to emphasize their pain points. Just encouraging them to read about the benefits the new technology comes with will not be enough.
You need to understand their pain points and underline how this new change will solve them. Adapting the message depending on each group that will be using the technology is essential. This will help employees understand the benefits and solutions the new technology comes with. Which, in turn, will make the acceptance of it more facile. Moreover, they need to be aware of the pain points this new technology will be solving and how much it will ease their job from now on. Writers from WritingBros are passionate about technology and understand that changes are difficult, but the benefits are immense for every team and business that decides to implement new technology.
4. Build a Pilot Program
Some employees will be excited about these new changes, while others might see it with skepticism. To convince all of them of the benefits of the new technology, you could build and run a pilot program. This means that there are some teams, a limited number, which will start working with the new technology. This pilot program will also allow you to identify the factors that contribute to the adoption of a new idea. Moreover, this will be like a test and will show you how this change should be made. On top of this, the team of employees part of this pilot program will get their first contact with new technology and show how it is working.
5. Implementation and Training
Last but not least, implementation and training are essential steps that ensure the success of the process. As you implement the technology change at a business level, you need to make sure that employees know what this change is about. Indeed, people have a high capacity of adapting to the unpredictable, but allowing employees to know what to expect makes the entire process easier. It is therefore important to not just implement the technology but to train the employees on how to use it. This training will allow them to accept this new change easier, adapt to it, and slowly learn how to work with it. It is also a nice opportunity to share the pain points the business or teams have and how the new technology will solve them.
Implementing new technology in a business can be a challenging process, especially because you might run into people’s skepticism. Make sure you identify the pain points this new technology will be going to solve and the benefits it comes with. Build an implementation team, a pilot program, and then train the employees. This will make the entire process easier.
Paul Calderon is a content writer passionate about technology. He is also counseling businesses on the successful implementation of technology changes. Paul loves spending time with friends and reading a good book.